Grievance Redressal
Consumer protection compliance, escalations, and grievance officer details.
Grievance Redressal Mechanism
In accordance with the Information Technology Act and the Consumer Protection (E-Commerce) Rules, we have established a robust customer grievance policy.
If you have queries regarding orders, quality anomalies, or payment discrepancies, please contact our Customer Support desk first. If your issue remains unresolved, you may escalate to our Grievance Officer.
Grievance Officer Contact
Officer Name: Ms. Tanaya Sen
Designation: Grievance Officer & Head of Compliance
Email: [email protected]
Address: Essential Derma LLC, Sector V, Salt Lake, Kolkata, 700091
Resolution Timelines
Acknowledgment: We will acknowledge your grievance email within 48 hours with a unique ticket number.
Resolution: We endeavor to address and completely resolve all escalated grievances within 15 business days from receipt.